Abbey Donley

Director, Digital Services & Customer Experience

Abbey Bishop Donley is the Director of Digital Services, Customer Experience, which is a part of CMM&DS. The mission
of this organization is to provide the best possible customer experience for digital solutions, customer outcomes, and revenue assurance. In this role, Donley leads an organization of Customer Success Managers, technical pre-sales consultants, solutions architects, technical deployment and integration specialists, service managers, and 24/7 support. Donley also leads Aviation Business Solutions, a professional services consultancy delivering exceptional outcomes that are product and OEM agnostic.

Previously, Donley was the Director for Software Engineering in DAS, leading a team of 800+ software developers, delivering capabilities for Operations, Navigation, and Crew portfolios across commercial, military, and general and business aviation markets.

Prior to this role, Donley was the Senior Manager of Deliver Solutions and Customer Care, enabling $900m new annual revenue, and $250m recurring revenue. She also led the Avionics Integration Services for DAS. This team provided technical consulting services and performed OEM integrations with Jeppesen Navigation data, Aircraft Databus Integrations, and was liaison with the FAA and EASA regulatory authorities to support DO-178B Level B/C certification approval processes.

Additional roles include senior project manager for Singapore Airlines ground systems deployment and Electronic Flight Bag class 2/3 retrofit program, manager of quality assurance and development organizations, software application developer, technical deployment specialist, and product management.

Donley began her career in IT technical consulting services for the public education sector and led engagements with the US Federal Government for student Medicaid reimbursements. She came to the Boeing Company in 2006, and has held various roles involving information technology, customer services, program management, revenue generation, and leadership.

Donley holds a BS from Colorado State University, and an advanced degree in Applied Information
Technology from Information Technology Institute of Canada. She is married and has one son.